Help center
Frequently asked questions
Direct answers about LightPath Navigation, deployment, compliance, documentation and support expectations, and how it fits your SharePoint strategy.
General
What is LightPath Navigation?
LightPath Navigation is an enterprise SharePoint Online layer that replaces default site navigation with a branded mega menu, breadcrumbs, announcements, and centralized admin. It is delivered as SPFx web parts and application customizers—no separate hosting. Organizations use it to make intranets easier to navigate without custom development for every change.
How long does LightPath take to deploy?
Many customers go live in days to a few weeks: install the solution package, configure the admin web part (navigation, branding, features), and publish. Timeline grows if you need taxonomy design, content migration, or formal security review. Plan for pilot on a hub site before org-wide rollout.
What's included in LightPath vs. a full intranet-in-a-box?
LightPath delivers navigation, global chrome, announcements, analytics hooks, and a suite of employee web parts (search, FAQ, links, polls, recognition, and more) inside SharePoint. A full intranet-in-a-box often adds proprietary portals, extra CMS layers, or bundled services. LightPath assumes SharePoint remains your primary platform and strengthens it—compare feature lists and ongoing vendor lock-in before you choose.
Who builds LightPath?
LightPath Navigation is developed and supported by Klarinet Solutions, LLC, a Microsoft-focused SharePoint consultancy based in San Diego, California. Klarinet provides implementation, training, and ongoing support for LightPath customers.
Is LightPath only for SharePoint Online?
LightPath is built for Microsoft 365 and SharePoint Online (modern experiences). It is not designed for on-premises SharePoint Server farms. If you are hybrid, navigation and web parts apply to cloud workloads in line with Microsoft’s supported SPFx deployment model.
Where can we find detailed product documentation?
This site is a public overview. Full web-part and configuration documentation is typically delivered by Klarinet or your implementation partner as part of onboarding—release notes, admin guides, and customer-specific runbooks may live in your partner portal or SharePoint workspace, not here. Ask your project contact for the latest doc set and update cadence.
Licensing & pricing
How is LightPath licensed?
LightPath is licensed per Microsoft 365 tenant with pricing typically based on user count, deployment scope, and term length. GCC High and multi-year agreements may differ. Contact Klarinet Solutions for a quote aligned to your environment and compliance needs.
How do we get support after go-live?
Standard support typically includes email and ticketing during business hours, with responses routed through your Klarinet or partner account team. Premium tiers may add extended coverage, faster SLAs, and named escalation paths—exact options depend on your agreement. Severity tiers, hours of coverage, and escalation should be confirmed in your statement of work. Use your account or project contact for production issues and roadmap questions.
Technical
Does LightPath require custom development?
No for standard use. Business and communications admins configure navigation, branding, footer, search, analytics, and announcements through the Admin web part. Developers are optional for advanced theming, integrations, or custom Azure Functions for features like Agentic FAQ Chat. Day-to-day changes do not require code deployments.
Can non-technical admins configure LightPath?
Yes. The Admin web part is designed for site owners and communications staff: pick a hub, manage navigation terms, adjust branding colors, toggle features, edit the footer, and schedule announcements without Visual Studio. Tenant-level permissions (e.g. Site Collection Admin, Term Store access) are still required for initial setup.
Does LightPath integrate with Microsoft Graph and Azure OpenAI?
Yes, when enabled in your tenant. The Greeting web part uses Microsoft Graph for meetings, files, and tasks. Agentic FAQ Chat can use Azure OpenAI and SharePoint search through secured Azure Functions you configure in your subscription. Exact APIs and permissions depend on your tenant and licensing.
Is LightPath a SharePoint add-in or an SPFx solution?
LightPath is implemented with the SharePoint Framework (SPFx): web parts for pages and application customizers for tenant-wide navigation, footer, announcements, and analytics. It is not a classic SharePoint Add-in model. Deployment uses app catalog packages consistent with Microsoft’s recommended patterns for SharePoint Online.
Which browsers and clients does LightPath support?
LightPath targets modern SharePoint Online pages in current versions of Microsoft Edge, Google Chrome, Apple Safari, and Mozilla Firefox. Experiences follow SharePoint’s supported matrix for modern UI; validate mobile, Teams, and Viva Connections scenarios against your organizational browser policy.
Compliance & GCC
Does LightPath work in GCC High?
Yes. LightPath can run in Microsoft 365 GCC High and DoD environments where your organization deploys supported SharePoint Online and Azure services according to your compliance boundaries. Deployment options and review steps depend on whether you use commercial Azure, Azure Government, or partner-hosted components—your implementation partner validates the architecture against your ATO or security requirements.
Does LightPath support FedRAMP, CMMC, or ITAR?
LightPath runs in your Microsoft 365 tenant and inherits Microsoft’s compliance offerings for the cloud you select (commercial, GCC, GCC High, DoD). Product packaging is not itself FedRAMP-authorized; your organization’s authorization boundary, data residency, and supplemental controls determine FedRAMP, CMMC, or ITAR posture. Work with security and your Microsoft partner to map controls and evidence.
Where does LightPath keep configuration and user data?
Core SharePoint content stays in your Microsoft 365 boundary. LightPath configuration is stored in tenant-scoped storage appropriate to your deployment (e.g. SharePoint lists, app catalog). Optional Azure Functions for features like FAQ chat run in subscriptions you control—Azure Commercial or Azure Government—so your team can align networking and logging with GCC High or DoD requirements.
Can our security team review LightPath before deployment?
Yes. Klarinet and implementation partners provide architecture summaries, data-flow descriptions, and package details for InfoSec and authorization teams. You integrate LightPath into your existing ATO or risk process; the product does not replace your organization’s security assessment.
Still have questions?
Talk to the team that builds and supports LightPath.
Contact Klarinet Solutions